Glen Speaks to Modern Insurance Magazine One of our Project Managers, Glen Bevis, sat down with Modern Insurance Magazine to discuss everything from the evolution of the customer experience to current projects. The interview was conducted as part of a new and exciting partnership between AllThingsCX and Modern Insurance Magazine. Glen’s Role at AllThingsCX Glen …
Why It Pays to Deploy an Integrated Cloud Phone and Contact Centre Solution from a Single Vendor FOR SMALL AND MID-SIZED BUSINESSES Table of Contents It Pays to Have All Communications Tools in One Package Get More for the Price with Our Cloud Communications Packages Benefits of Integrated Cloud Communications and Contact Centre Solutions Customer …
At AllThingsCX, we are a cloud communications consultancy, and we are dedicated to helping businesses provide exceptional customer communications. We understand that customer satisfaction is vital to your business’ success, especially in today’s competitive market. This is why we at AllThingsCX bring together the best technology and expertise to produce the most cutting-edge CX possible. …
Our very own Technical Director of CX Transformations, Daryn Robinson, has been selected to serve as a judge at the 2023 Insurance CX Awards. Ahead of the ceremony, he sat down with Modern Insurance Magazine to discuss the importance of good CX, his upcoming judge slot, and more. Five Minutes with the Judges: Daryn Robinson …
Daryn Talks to the Judges Ahead of the Insurance CX Awards Read More »
It’s no longer just “nice” for call center agents to provide an exceptional contact center experience—it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & Opportunities by CCW, a staggering 60% of consumers say they would switch to a competitor after just one or two bad experiences. Luckily, RingCentral has 10 …
Top 10 RingCentral customer experience innovations for 2022 Read More »
We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets we placed on the transformative power of cloud-based unified communications and mobility in the enterprise. 5 fun facts about RingCentral Here are five fun …
New milestone: RingCentral hits 5 million paid seats Read More »
At RingCentral, we believe that creating a work environment where employees are satisfied, engaged, and have the right tools to perform at their best is key to providing excellent customer service. As part of our Book Club, we look for literature that helps businesses win at the game of customer experience but employee experience as …
Built to win: A Customer-centric culture starts with your employees Read More »
Deploying cloud communications, collaboration, and contact center solutions is not just good for simplifying customer experience, it is great for driving value across the business. RingCentral offers contact center (CCaaS) solutions with deep integration with unified communications (UCaaS) that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers. Tapping …
Combining UCaaS and CCaaS Solutions with the Right Vendor UCaaS and CCaaS solutions are taking the world by storm. In a world of hybrid and remote work, where teams need to be able to access flexible and scalable solutions anywhere, companies are on the hunt for the most valuable unified ecosystem. These days, the concept …
Your contact center is the heart of your organization’s customer experience. So when it comes to evaluating your team’s performance and your organization’s overall CX health, you can’t afford to miss any signals. But sometimes one source doesn’t tell the whole story—sentiment ratings and FCR are high, so why isn’t CSAT higher? And sometimes, customers …
How combining direct feedback + operational metrics can help you improve CX Read More »
