Why It Pays to Deploy an Integrated Cloud Phone and Contact Centre Solution from a Single Vendor FOR SMALL AND MID-SIZED BUSINESSES Table of Contents It Pays to Have All Communications Tools in One Package Get More for the Price with Our Cloud Communications Packages Benefits of Integrated Cloud Communications and Contact Centre Solutions Customer …
At AllThingsCX, we are a cloud communications consultancy, and we are dedicated to helping businesses provide exceptional customer communications. We understand that customer satisfaction is vital to your business’ success, especially in today’s competitive market. This is why we at AllThingsCX bring together the best technology and expertise to produce the most cutting-edge CX possible. …
Combining UCaaS and CCaaS Solutions with the Right Vendor UCaaS and CCaaS solutions are taking the world by storm. In a world of hybrid and remote work, where teams need to be able to access flexible and scalable solutions anywhere, companies are on the hunt for the most valuable unified ecosystem. These days, the concept …
Your contact center is the heart of your organization’s customer experience. So when it comes to evaluating your team’s performance and your organization’s overall CX health, you can’t afford to miss any signals. But sometimes one source doesn’t tell the whole story—sentiment ratings and FCR are high, so why isn’t CSAT higher? And sometimes, customers …
How combining direct feedback + operational metrics can help you improve CX Read More »
The company Interactive Voice Response (IVR) solution is often the first gateway that customers encounter when interacting with your firm. It’s imperative to make that experience as user-friendly, helpful and streamlined as possible. To meet that goal, IVR scripts must be simple, offer a quick way to reach an agent, and be regularly updated. Recently, …
