It’s no longer just “nice” for call center agents to provide an exceptional contact center experience—it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & Opportunities by CCW, a staggering 60% of consumers say they would switch to a competitor after just one or two bad experiences. Luckily, RingCentral has 10 …
Top 10 RingCentral customer experience innovations for 2022 Read More »
We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets we placed on the transformative power of cloud-based unified communications and mobility in the enterprise. 5 fun facts about RingCentral Here are five fun …
New milestone: RingCentral hits 5 million paid seats Read More »
At RingCentral, we believe that creating a work environment where employees are satisfied, engaged, and have the right tools to perform at their best is key to providing excellent customer service. As part of our Book Club, we look for literature that helps businesses win at the game of customer experience but employee experience as …
Built to win: A Customer-centric culture starts with your employees Read More »
Deploying cloud communications, collaboration, and contact center solutions is not just good for simplifying customer experience, it is great for driving value across the business. RingCentral offers contact center (CCaaS) solutions with deep integration with unified communications (UCaaS) that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers. Tapping …
