Top 5 Customer Service Trends for 2023
At AllThingsCX (ATCX), we track the latest customer service trends to help brands deliver innovative experiences. Read on o find out more!
Ringcentral
Top 10 RingCentral customer experience innovations for 2022
It’s no longer just “nice” for call center agents to provide an exceptional contact center experience—it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & Opportunities by CCW, a staggering 60% of consumers say they would switch to a competitor after just one or two bad experiences. Luckily, RingCentral has 10 …
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New milestone: RingCentral hits 5 million paid seats
We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets we placed on the transformative power of cloud-based unified communications and mobility in the enterprise. 5 fun facts about RingCentral Here are five fun …
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Built to win: A Customer-centric culture starts with your employees
At RingCentral, we believe that creating a work environment where employees are satisfied, engaged, and have the right tools to perform at their best is key to providing excellent customer service. As part of our Book Club, we look for literature that helps businesses win at the game of customer experience but employee experience as …
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2022 survey results: How RingCentral is helping business driving value through their contact center
Deploying cloud communications, collaboration, and contact center solutions is not just good for simplifying customer experience, it is great for driving value across the business. RingCentral offers contact center (CCaaS) solutions with deep integration with unified communications (UCaaS) that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers. Tapping …
4 reasons why Mitel customers are moving to cloud
RingCentral and Mitel joined forces in November 2021, providing Mitel customers with an innovative, market-leading UCaaS solution with high reliability and security, diverse functionality, and broad enterprise app integrations. This strategic partnership allows Mitel customers a unique upgrade experience to replace their current legacy on-premises PBX and video conferencing systems with RingCentral’s Message Video Phone …
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