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AllThingsCX is powered by Nice CXone, a cloud contact center software leader with the world's #1 cloud customer experience platform

Turning Agents into Superheroes 

NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.

CXone gives agents and supervisors the tools and insights to deliver exceptional experiences.

Introducing our market-leading AI-powered cloud-based CCaaS platform – designed to turn agents into superheroes.

With CXone, supervisors and agents have the means to provide outstanding experiences from start to finish.

Individualised Experiences 

Fast, individualised cross-platform experiences made possible through fast guidance and real-time information.

Develop Each Agent’s Potential 

Tangible, AI-targeted agent feedback and coaching that’s actionable – continually develop each agent’s skills.

Promote Efficiencies and Flexibility 

Increase manager efficiency through automated workflows and intraday forecasting.

24/7 Support Across All Channels 

Seamlessly interact with customers across a range of platforms and help them to their end goal.

Register for a demo and learn more about our cutting-edge CX and how it can transform your agents into superheroes.

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Establish Your Teams to Succeed

When it comes to delivering a superb customer experience, CXone is a tool you cannot be without. 

  • Thanks to automated approval for time off, shift bidding, trade requests, etc., you can increase flexibility and engagement.
  • With the addition of automated workflows, intraday reforecasting, and unified BI reports, your managers will be more efficient. They’ll have more time to spend coaching and strategizing.
  • Foster accountability, improve agent visibility, and deliver access to self-scheduling and intraday changes with the mobile application that extends WFM.
  • The most accurate forecasts and schedules across all channels, made possible by 40+ patented algorithms specially selected by our AI forecasting technology.

  • Seamless digital experience across all interactions.
  • Give your agents the tools they need to assist customers every step of the way.
  • Assist customers with proactive conversations at just the right point in their journey.
  • Impact customer sentiment with objective analysis of agent behaviours. 

  • Achieve goals with handy guidance to agents on compliance, behaviours, and processes.
  • Customer cues across multiple industries analysed and interpreted by AI models.
  • Direct the conversation while it’s taking place through integrated prompts and bespoke recommendations.
  • Instant guidance on next best actions and soft-skill behaviours.

  • Equip agents to resolve any situation quickly. Data-driven self-service.
  • Transition between agent-assisted and self-service experiences seamlessly.
  • Anticipate your customers’ needs.
  • Improve self-service interactions and ensure the right answer is easy to obtain. 

Click for a FREE demo or to speak to us about the power of CXone. 

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Turn your agents into superheroes

Daryn Robinson

Technical Director - CX Transformations

Modern Insurance Magazine sat down with Daryn Robinson, Technical Director – CX Transformations at AllThingsCX to chat about the importance of good CX, the upcoming judging opportunity, and more…