Enablement 

User Training 

AllThingsCX can provide remote & in person training for your team. The goal is to leave your team with the confidence they need to be successful as services migrate to your new technology. In parallel, the AllThingsCX team will introduce the new features & capabilities that your investment will provide, enhancing the user experience & ensuring you aren’t simply moving on a like for like basis, but introducing positive change for all users. 

Team Leader Training 

Your team leaders, managers & supervisors having the confidence to manage their teams is a key aspect of a successful technology adoption. 

The AllThingsCX team works with your people leaders to understand what their needs are, tailoring the delivered training accordingly. We combine these needs with introductions to various best practices & technologies that will help your business to thrive. 

Administration Training 

Whilst AllThingsCX is happy to be your trusted partner & offer a range of services to assist your business, we appreciate that your teams might want to take on day to day administrative tasks. 

Our training activities are tailored to those needs & are designed to empower your teams so that they can confidently make changes to their telephony or contact centre environment. We go beyond vendor training, telling your teams what they need to know, combining this with our experience of project delivery & established best practices. 

Product Specific Training 

Need a workshop specifically around Quality Management? Perhaps your team wants to make better use of Workforce Management? You’ve taken on a telephony service, but want to know more about message, collaboration & video capabilities. 

Whatever your scenario, the AllThingsCX team can deliver engaging enablement sessions that will help your business to adopt new features & processes via both remote & in person methods. 

Technology Review & Enablement 

At AllThingsCX we appreciate that even with the best will in the world, there are times where knowing every single aspect of a solution, or every capability of a particular vendor isn’t practical. Staying on top of technology isn’t easy & there might be a whole host of features that you could be using without any additional outlay. 

Our consultative approach reviews the features & functions your business is currently using. The AllThingsCX team then run through these capabilities versus what is available to your current licenses. This forms the basis for an enablement session that will introduce the unused functionality to your business, ensuring that you can continually improve upon your return on investment & get the most from your technology choices. 

New Technology Enablement 

As new technology comes to market, the AllThingsCX team can keep you informed through enablement sessions ahead of & during the adoption of new capabilities. By choosing AllThingsCX as your trusted partner, you are ensuring that your business will always be aware of the evolving landscape. 

Ongoing Enablement 

AllThingsCX believe in continually learning as an organisation. Not only do we follow this philosophy internally, but we also publish content regularly that is aimed to both educate & empower users of the technology to get more from it. 

In addition to on demand content, our team also deliver informative webinars about that latest technologies & trends in the industry.