Meet the team...

The team at AllThingsCX bring together a range of skill sets & capabilities. We strive on delivering exceptional experiences for our customers, utilising our extensive knowledge & experience to help deliver successful business change.

Meet the team who will help to make your transition to new telephony & customer experience solutions a seamless journey.

What in CX / EX matters most to me

The thought of not being able to provide the best service for our customers and my team. I believe that a happy workforce results in excellent customer service for our clients. Being there for our customers is our biggest priority, ensuring they get the best out of their technology investment.

Daryn Robinson
Founder & Director

Daryn founded AllThingsCX in 2017 after a successful contracting career as an engineer and technical project manager in voice and data projects, working for finance heavy hitters such as Lehman Brothers, JP Morgan, BlackRock, and various other verticals. With extensive experience in the industry, Daryn has witnessed and participated in the transition from Analogue to VoIP and the significant shift from on-premises to cloud solutions.

Recognising the commoditisation of voice services and the rising importance of Customer Experience (CX) technologies, Daryn established AllThingsCX to lead the charge in this evolving landscape. He aims to provide innovative CX solutions that enhance customer interactions and drive business success.

What in CX / EX matters most to me

If I wanted to do a bad job I’d have become a chef, due in no small measure to the fact that I cannot cook. So luckily for you all I’m an engineer, what this means is that when I implement a CX solution for you, it’ll taste terrible, but it will work beautifully.

Paul Hawkins
CX Consultant

Paul started out as a desktop support engineer in the mid 90’s, phones were analogue, email was delivered in short hourly dial up bursts and windows 95 was new, a lot has happened since then, but one thing has remained, his dedication to the customer experience and how weird it feels to write these blubs in the third person.

What in CX / EX matters most to me

Grasping the unique desires and needs of each customer is fundamental to delivering an exceptional customer experience. Glen understands that each project is unique, making it essential to tailor all projects to customers’ needs.

Glen also believes communication plays a key part in delivering great CX. Customers want to feel confident in what they are investing in and keeping them updated throughout the entire process is essential.

Glen Bevis
Project Manager

After 21-years working in Sports Journalism, Glen transitioned into the dynamic field of IT telecommunications. Driven by a passion for technology and recognising the shifting landscape of print journalism, Glen made a strategic move into the tech industry in 2022, focusing on great Customer Experience.

Glen collaborates with customers throughout their projects to ensure a positive experience at every stage, always striving to exceed expectations and deliver outstanding results.

What in CX / EX matters most to me

Consistency is key! A customer experience should be consistent. Ups and downs are for movie scripts, not for customers! Technology should empower employees to easily and effectively provide a consistently great experience for customers without behind-the-scenes difficulty.

Tristan Thompson
CX Consultant

Tristan started his career in IT within the Hospitality and Tourism industry, working for a large international travel provider. Many technical hats were required, and he learned that IT and Customer experience is far more intertwined that is often realised. After heading the Telecommunications team for several years, Tristan moved to a more technical consultant-based role at AllThingsCX in 2023, where he works with customers to deliver exceptional customer experiences through technology.

What in CX / EX matters most to me

As he is fairly new to the industry Kyle is keen to continue his development and learning more around CX/EX- as well as learning more about the Tech industry. Although he has not been in the industry for a long time, he sees the importance of helping businesses improve their customer experience, as well as helping business understand the best CX solutions for them.

Kyle Bailey
Sales Development Representative

Most of Kyle’s professional career was spent playing football in various countries (Romania, Scotland, Malta, Norway, Finland, Denmark). Now that his professional career is over, he is pouring his energy into learning more about the Tech industry, specifically CX and CX Solutions.