Implementation

Strategic Planning

Deployment designed with your vision in mind 

Your next telephony, contact centre, customer experience or AI solution has a greater chance of successful adoption if the deployment is delivered to the business in a planned, measured & structured manner. 

Whether your business favours a big bang approach, a phased per solution, per site basis, or a targeted delivery with a specific ROI in mind, AllThingsCX have a rich history of working with our customers to take their vision & requirements, turning them into a successfully delivered reality. 

Project Management

Leading Successful Project Deliveries 

Our Project Managers are experienced in delivering business change to businesses of all sizes. The team will be on standby at all times to help you work around project roadblocks, identify potential risks, and ensure that timelines are met. 

Your AllThingsCX Project Manager is your conduit throughout your delivery, they are the person in tune with the needs of your business & they work with our implementation consultants to ensure everything is delivered on track & to expectations. The team is well versed with everything you might (or might not) expect to see during a telephony or contact centre migration. Their experience makes them ideally placed to advise you through a project to successful delivery. 

Implementation Services

Working with You at Every Stage 

From configuration and training to finally going live, our team will be there to help every step of the way. We work with your business to understand what the desired outcomes are, how you want the services deployed to work both for day 1 and how they fit into your future strategies. 

The AllThingsCX implementation consultants are knowledgeable, accredited & innovative. As a business, we foster an environment of continual learning, ensuring we are up to speed with the latest technologies & these changes inspire our team to raise the bar further by applying their knowledge to your customer & employee experience challenges. 

Your technology delivery is in safe hands with AllThingsCX. Elevate, Connect & Deliver isn’t a branding gimmick, it is the AllThingsCX philosophy. 

Quality Assurance & Delivery

A right first-time approach 

At AllThingsCX we want to ensure your business can successfully adopt your chosen new technology at the first time of asking. Part of our implementation & deployment process includes extensive quality assurance approach. This is designed to assure your business that there will be no surprises when your services go live. 

This process includes system & user acceptance testing that is designed to give all parties confidence in the solution. Alongside formalised test processes, AllThingsCX have a range of resources that are made available to end users, team leaders & administrators to increase knowledge & awareness of the solutions being implemented, further increasing trust in the new technology.