Support

Support 

Here for you when things go wrong 

There will be occasions where despite everyone’s best efforts, an outage or service failure will occur. Think of the AllThingsCX team as an extension of your help desk. With AllThingsCX support you gain the peace of mind of having expertise to call upon to review & resolve issues. 

When an issue is beyond the AllThingsCX team, we then act on your behalf with the technology vendors by raising support tickets & calling upon excellent relationships with vendors to manage those cases, expediting your return to business as usual services. 

Customer Success 

Guidance and Education Services 

You will be assisted by a dedicated customer success manager who will provide you and your team with useful resources. We will help you to attain customer success by providing ongoing guidance for your technology and industry investments, as well as providing you with best practice trends from our customer base. 

Managed Services 

Expert Support at all Times 

Our support team is always on standby and ready to help our clients with their communications systems. When you reach out to us, you’ll be assigned a specific support team so that you’re connected to staff who are aware of your systems and needs. You can depend on us to respond rapidly to help with your contact centre or unified communications environment. 

Technical Account Team

Expert Support at all Times 

Our support team is always on standby and ready to help our clients with their communications systems. When you reach out to us, you’ll be assigned a specific support team so that you’re connected to staff who are aware of your systems and needs. You can depend on us to respond rapidly to help with your contact centre or unified communications environment. 

Technical Account Team

Upgrade Your Contact Centre Capabilities 

For customers who are looking to maximise the capabilities of their contact centre, our technical account team is there to help. We can arrange for you to take part in ongoing strategy meetings with our experts to discuss everything from system upgrades and updates to contact centre integrations and enhancements. Our technical account team will work closely with you to establish and help execute your goals.